How to Return an Item
Your request will need to be approved by a member of our team. After they have approved your request, we will send you instructions on how to return your item(s).
We strongly recommend you send your item(s) back via a tracked service as VYNX will not be held liable for any losses or damages during transit.
You will receive your refund/exchange credit within 7 days of us receiving your returned item(s). To exchange a product you will need an account.
We are unable to refund return postage unless the product is deemed faulty.
If returning orders that contained a free gift or mystery boxes all items received must be returned in order to guarantee a refund
If you are unsure if your item(s) is returnable you can find out below in the 30 day money back guarantee tab.
30 Day Money Back Guarantee
At VYNX, we strive to ensure that you are happy with your purchase upon receipt. However, if you wish to return an item for any reason, you may do so under our 30 Day Money Back Guarantee.
The following exclusions apply to our 30 Day Money Back Guarantee for health and hygiene reasons:
- Hosiery which is no longer in its sealed, unopened, packaging.
- Men or women's "bottom half" underwear, including briefs, boxers, g-strings, thongs, etc. (Bras can be returned under our Guarantee.)
- Latex items which have been shined with a latex shine serum or tried on with a dressing aid. Please use talcum powder until you are sure you do not wish to return latex items.
Damaged or Faulty Items
In the unlikely event that you have received a damaged item, please contact customer services including as much information as possible about the fault you have discovered so we can thoroughly investigate the issue for you. As part of this process we may ask for a photo of the fault or damage so we can assess the best course of action. We may offer a repair or exchange for your faulty item(s), refunds for faulty items will be given at our discretion.
We may require you to return your faulty item to us for inspection. Once we have confirmed a fault with your purchase, we will be able to refund your returns postage up to the cost of £7.50.
Please note that we do not cover damage or faults caused by neglect, misuse, or normal wear and tear. However, if you do damage one of your items, we may be able to repair it for you or suggest a solution, so please do not hesitate to get in touch with our Customer Services team.