Frequently Asked Questions

When will my item be delivered?

Once your item has been dispatched, you will receive an email to the e-mail address you placed your order with. Items ordered using a Next Day Delivery service before 3pm will be dispatched the same day, and Standard Delivery orders will be dispatched up to 2 days from ordering (although we aim to dispatch everything as soon as possible!). If you believe your item is running behind schedule, please email us at info@vynx.co.uk.

Do you offer express delivery?

We offer express delivery for mainland UK only. The two types of express delivery are Next Day (£5) and Next Day Guaranteed Before 1pm (£9.95). Please see our Delivery Page for more details.

What is the cut-off time for next day delivery?

Orders placed Mon-Fri before 3pm with Next Day Delivery will be dispatched that day. Orders placed after 3pm, at weekends, or on public holidays will be dispatched the following working day.

Do you deliver internationally?

We deliver our products worldwide - please see our Delivery Page for details of countries, prices and delivery times.

My tracking number does not work?

If you have only just received your shipment email, your tracking information won’t work right away. This is because the information hasn’t yet been processed by the courier, so don’t panic! Please wait until 6pm that day before contacting us to see if there is a problem with your shipment.

Where can my item be delivered?

We can deliver to any residential or company address worldwide. However, if you would like to use a click & collect service, you will have to arrange this via your local collection point before entering the collection address as part of your order as we cannot be held responsible for deliveries to supermarkets, post-offices or collection points once they have been signed for.

Can I return an item?

All of our items come with a 30 day money back returns policy and can be returned as long as they are in their original condition and packaging. This excludes, however, goods of an intimate nature which includes underwear & hosiery among other things. All returns from VYNX must be processed via our customer services before they are sent back to us. Orders placed via a third-party marketplace such as Amazon have to go through that marketplace’s returns system.

All returns are checked upon receipt and we will not be able to refund or exchange orders that have been damaged after you received them.

You can see our entire Returns Policy here.

Have you received my return?

We recommend that returned items are tracked and proof of postage is retained. It can take up to 5 working days after receiving a return at our depot to process your refund or exchange. If it has been longer than 5 working days, please email info@vynx.co.uk with your tracking number and we will be able to help you.

Please note: If your return was sent in without your order receipt or RMA number, we may not be able to identify your returned items, which can delay or prevent a refund/exchange altogether.

Do you offer free returns?

We are currently in the process of implementing free returns. You can get in touch with our Customer Services team to request one.

If your item is found to have a manufacturing fault, we can reimburse your postage costs upon inspection of the faulty item up to the amount of £7.50, or supply you with a free returns label. This does not include latex items that have been damaged since you received them from us.

Do you store my details?

When you set up an account we store your account details (address and order information) however we do not store any of your payment details without permission. We have a strict privacy policy and do not share your details with anyone.

What will my delivery look like?

All parcels are discreetly packed (brown parcels or grey bags) and it is not possible to view their contents. Our company is not mentioned on the parcel, however Royal Mail require a return address which is listed in small print on the address label.

Do you have a shop?

Currently we do not have a retail shop - we are online only.

Can I amend or cancel my order once it has been placed?

If you have placed an order in error or made a mistake on an order, you need to email our Customer Services team as soon as possible to let them know to amend or cancel the order before it is dispatched.

However there may be some instances where we may not see your email until after the order is dispatched.

If your order has already been dispatched, we are unable to amend or cancel the order until it has been returned to our depot, where we can process a refund.

If your unwanted order is in transit, please simply refuse delivery from the courier and they will return it to us at no extra cost.
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